Customer Satisfaction = Our Top Priority

Penmann - customer satisfaction - customer is King

Do you struggle with project delivery issues? Infuriating and costly problems that impact your business:

  • Late Delivery
  • Poor communication
  • Unforeseen extras
  • Over budget
  • Substandard installation

Companies often forget in the cut and thrust of the business world that the customer is ‘King’ and that your satisfaction is everything. Fact: Satisfied customers come back for more and tell others about their great experience. At Penmann we have for the last 20 years implemented a contract review of all projects, sitting down with our customers to review our performance and take on board any changes that may be needed for future projects. This review is then shared internally to ensure that we maintain and improve our high standards.

Part of the review process involves obtaining customer satisfaction levels across each aspect of our service delivery. We are pleased to report that we score on average between 80-90% satisfaction levels. (There always needs to be room for improvement!).

Satisfied customers are then happy to provide great testimonials, like Paul Mitchell at Westmill Foods part of the Associated British Food Group: “I was really impressed by Penmann throughout the process. Their design drawings were some of the best I’ve seen and their follow up and changes were also very good. They have been the best contractor I’ve worked with in my 25 years in engineering. I’d have no hesitation in using them again or referring them to others”.

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